A Customer Support Executive is responsible for assisting customers by resolving queries, handling complaints, and ensuring a positive customer experience. The role focuses on effective communication, problem resolution, and customer satisfaction.
Education & Qualification:
Any Graduate / 12th Pass (Customer Service or Communication background preferred)
Key Responsibilities:
- Handle customer queries via phone, email, or chat
- Resolve complaints and provide appropriate solutions
- Maintain customer interaction records and reports
- Follow up to ensure issue resolution and satisfaction
- Coordinate with internal teams for escalations
- Adhere to company service standards and policies
Preferred Experience:
0–3 years in customer support or service roles (Freshers can apply)
Qualifications & Skills:
- Excellent communication and interpersonal skills
- Good listening and problem-solving abilities
- Basic computer knowledge and CRM familiarity
- Patience, empathy, and customer-focused attitude
- Ability to work in shifts if required
Benefits:
- Competitive salary
- Incentives and performance bonuses
- Training and skill development
- Career growth opportunities
Job Category: Customer Support Executive
Job Type: Full Time
Job Location: Ernakulam
Job Category: Customer Service
Job Type: Full Time
Job Location: Ernakulam